Refund and Returns Policy

At https://ssynaworld.com/, customer satisfaction is our top priority. Please read our Return and Refund Policy carefully before making a purchase.

1. 30-Day Return Eligibility

We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return or exchange.
To be eligible for a return:
• Items must be unworn, unwashed, unused, and in their original condition.
• Items must include all original packaging, tags, and labels attached.
• Proof of purchase or order number must be provided.

2. Shipping Policy & Shipping Costs for Returns

We offer worldwide shipping options as follows:
• Standard Shipping: 10 to 14 business days — FREE Worldwide
• Fast Shipping: 7 to 10 business days — £19.99 Worldwide

Return Shipping Conditions:
• Original shipping charges (such as Fast Shipping fee of £19.99) are non-refundable.
• Customers are responsible for paying their own return shipping costs unless the item received was incorrect, damaged, or defective.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or wrong item:
• Please contact us within 48 hours of delivery at [email protected] with your order number and clear photo/video proof of the issue.
• Once verified, we will send a replacement or issue a full refund at no extra cost to you, including any return shipping fees.

4. Return Process

To initiate a return:
1. Email our customer support team at [email protected] with your order details and reason for return.
2. Our support team will review your request and provide you with the return address and instructions.
3. Pack the item securely in its original packaging and ship it back using a trackable shipping service.

5. Refunds & Processing Time

• Once your returned item is received and inspected at our warehouse, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 5 to 7 business days and automatically credited back to your original payment method.
• Depending on your bank or credit card provider, please allow 5 to 10 additional business days for the refund to reflect in your account.

6. Order Cancellations

• You can request an order cancellation within 24 hours of placing your order by contacting us at [email protected].
• Once an order has been shipped or processed past 24 hours, it cannot be canceled and must follow our standard return process.

7. Contact Us

For any return, exchange, or refund-related inquiries, please contact our support team:

• Website: https://ssynaworld.com/
• Address: 4a Lancaster Stables, London, NW3 4PH, UK
• Email: [email protected]
• Phone: +44 7855 183510